Frequently Asked Questions
My item arrived damaged or defective, what do I do?
Please contact us within 3 days of receiving your item if it is damaged or defective. We work tirelessly to ensure top quality but understand things can happen. Send a photo of the damaged product along with a picture of the shipping label to our email address: starlightcandlecompany01@gmail.com. We will respond within 24 hours.
My tracking status says my package has been delivered but I don't have it. Can I get a replacement?
If you still do not have a package within 24-48 hrs of the status saying "delivered" please refer to USPS to file a claim for your lost or stolen package. Starlight Candle Company is not responsible for any lost or stolen packages.
What is your privacy policy?
Starlight Candle Company is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can close your account at any time.
Do you sell wholesale?
If you are interested in placing a wholesale order with Starlight Candle Co., please email us at starlightcandlecompany01@yahoo.com, include a brief background of your business including your name, location, and website if applicable. We will provide you with a Wholesale Line Sheet with all our available products and pricing!